About Perch

So you want to know a little bit more About Us?

We are a team of operators, engineers, and analysts who built the platform we always wished we had. Built on a foundation of values we live by every day.

About

About Perch Insights

Perch Insights builds Mission Control for revenue, CX, and operations leaders: a fully managed AI platform that unifies every data source, monitors the full customer journey continuously, and answers any question in seconds.

We believe every business decision should be backed by data, and that being data-driven should be the operating mode, not the aspiration.

Most organizations are still making critical decisions on data that is days old, about problems that have already compounded. Perch ends that. One governed platform, 1,000+ expert-built metrics, a domain-trained AI analyst, and a dedicated team managing it all — from signed contract to actionable intelligence in less than 30 days.

Our Values

Living Our Values Every Day

Values are the foundation of our culture

They represent what we care about the most and what type of team we want to be. We all strive to live by (and help each other live by) these values each day.

Accountability.

Take ownership and pride in your work. When facing any obstacle, focus on what you can do to be the resolution.

Candor.

Be radically open with each other while showing empathy and grace for each other.

Integrity.

Do the right thing even when it hurts. Keep your commitments and be consistent.

Mindfulness.

Be present, kind and curious. Maximize our positive energy by balancing work, play, exercise, rest and renewal.

Curiosity.

Think freely, ask questions, listen deeply and read ferociously.

Ambition.

Think and aim big for yourself and your team. Question the status quo and be a change agent.

Leadership

Meet our Amazing Team

Lisa Stoner

Chair

VP Product and Service Operations at Meta, Global Head of Support Operations for Uber Technologies, 20-year career at Convergys.

Amit Basak

Co-founder and CEO

Co-Founder and Chair of Full Potential Solutions with more than 6,000 employees globally, Co-Founder of growth equity firm Staley Capital, Former Chair of Acclaris.

Nate Storch

President

Co-Founder and CEO of Amenity Analytics which was sold to Symphony in 2022. Founding Partner at Talpion Fund Management and One East Partners.

Shantanu Dhaka

Co-founder and CPO

Chief Product Officer at Full Potential Solutions where Perch Insights was first developed and implemented for Fortune 500 clients, Chief Product Officer at Universal Tennis.

Steve Kezirian

Co-founder and Board Member

Co-Founder of Full Potential Solutions, CEO of Waterfield Technologies, Former CEO at IBEX, led customer acquisition at Sprint, oversaw customer service operations for Tickets.com and Sprint.

Jason Kibilko

Co-founder

Co-Founder and SVP of Full Potential Solutions, Former VP of Reporting and Analytics at IBEX, led Reporting and Analytics for customer acquisition at Sprint.

Ryan Ward

Co-founder and VP of Software Development

VP of Software Development at FPS and Universal Tennis where he led the 25-person development team.

We’d love to chat

How do you see the forest through the trees?

Reach out and we’ll show you Perch in action. We’ll walk through your customer journey, your data, and what Mission Control could look like for your team.

1050 Winter Street, Suite 1000
Waltham, MA 02451